Access Services

We aim to make your visit as pleasurable as possible and offer myriad ways to help if assistance is required.

How to Book?

Phone: Please contact BASS on 131 246 and advise the BASS operator of your access requirements so that we can provide you with appropriate advice and the best possible seating available. For shows at Thebarton Theatre, please call Ticketmaster 136 100

In person: For shows at Adelaide Festival Centre, BASS Outlets are open from 9.00 - 6.00, Monday - Saturday. For shows at Thebarton Theatre, visit any Ticketmaster outlet.

Writing: For shows at Adelaide Festival Centre, you can also fax or write in your booking request to BASS, GPO Box 1269, Adelaide 5001 or fax 8231 0550. For bookings in writing, we require the first and surname, address, contact e-mail, credit card details along with performance and access seating requests etc.

Email: For shows at Adelaide Festival Centre, you can also email your booking request to feedback@bass.net.au 

Online Access bookings are not currently available.
 

Accessible Seating


Festival Theatre
In the Stalls, Row W has removable seats to accommodate patrons who wish to remain seated in their wheelchair or to allow ease of access to transfer to a theatre seat. 

Dunstan Playhouse
Boxes 1 and 4 plus selected seats in Stalls, Row L have removable seats to accommodate patrons who wish to remain seated in their wheelchair or to allow ease of access to transfer to a theatre seat.

Space Theatre: 
Patrons using a wheelchair and those unable to manage stairs can be seated in the Balcony or on floor level depending on the venue configuration.

Artspace
Artspace is accessible for Adelaide Cabaret Festival via an outdoor ramp. 

The Famous Spiegeltent
The Famous Spiegeltent is accessible via the outdoor terrace ramp.

The Blue Room
The Blue Room provides stair-free access.

Please contact BASS on 131 246 to request access seating and inform the operator of your requirements. 

Thebarton Theatre
If you have access requirements and you would like to make a booking for a Thebarton show, please contact the Thebarton Theatre on (08) 8443 5255 or admin@thethebartontheatre.com.au

 

Please note: In the unlikely event of a power failure, lifts will not operate and venue evacuation may take place via stairs. Patrons using wheelchairs and with mobility impairment will be assisted during the evacuation process. 

 

Audio Assistance at Adelaide Festival Centre

Hearing Loop
Festival Theatre and Dunstan Playhouse have hearing loop facilities, limited to particular seats in the venues. If this is required, please mention it to the BASS operator at the time of booking.

 

Hearing Assistance Packs
Audience members who require hearing assistance are now able to enjoy the show via the Beyerdynamic Hearing System. In the Festival Theatre, Her Majesty’s Theatre, Dunstan Playhouse and Space Theatre, patrons may borrow a small transmitter pack with the choice of either an inductive neck loop (for use with a hearing aid with a t-setting) or a set of headphones (for patrons without a hearing aid or a hearing aid without a T-Setting) to amplify the performance. Patrons may also bring their own headphones if they desire.

Transmitter packs are available on a first come first served basis. Patrons should arrive at least half an hour before the performance to collect their pack from the Cloakroom in the Festival Theatre Foyer. Patrons will be required to leave a driver's licence or some form of photo ID as a deposit until the pack is returned.   

This is made possible due to generous donations given to Adelaide Festival Centre Foundation.

 

Accessible Toilets at Adelaide Festival Centre

Accessible toilets are available in Festival Theatre and Dunstan Playhouse/Space Theatre foyers. 

 

Wheelchair Loan at Adelaide Festival Centre

Please contact Festival Theatre Stage Door on 08 8216 8724 to book a wheelchair loan free of charge when you attend your performance.

Booked wheelchairs can be collected at your venue concierge desk from 90 minutes pre-show and must be returned within 30 minutes of the show finishing. Patrons will be required to leave a driver's licence, credit card, or government issued photo ID as a deposit until the wheelchair is returned. Wheelchairs must not be taken off site. Please coordinate patron pick-up and drop-off locations accordingly. 

Except in emergency situations, we cannot provide staff to assist with patron wheelchair use. Adelaide Festival Centre participates in the Companion Card program for patrons who require attendant care support during their visit. For more information: http://www.companioncard.org.au/

 

Adelaide Festival Centre is Assistance Animal Friendly

Every theatre and event/function area of Adelaide Festival Centre is assistance animal friendly. 

 

Audio Description Service and Touch Tours at Adelaide Festival Centre

The Audio Description Service provides valuable access to, and enjoyment of live theatre for those patrons who are blind or vision impaired.

Designed to enhance the experience of blind and vision impaired patrons, the Audio Description Service provided by Access2Arts includes pre-show audio introductory notes, a touch tour prior to each Audio Described performance and cast and creative credits available in Braille and Large Print. 

Preshow audio introductory notes are available prior to the date of the performance on the presenting company’s website or by requesting an audio CD. Patrons will explore the space and may handle selected props, costumes and furniture during a guided or tactile Touch Tour prior to the live performance. 

Headsets can be collected in the venue foyer before the performance with an audio introduction normally starting 15 minutes before the start of the performance. 

State Theatre Company South Australia offers two audio described performances during each season and the annual Adelaide Festival offers audio description of selected performances. A number of other presenters offer audio description at venues within Adelaide Festival Centre. Please check with the BASS operator if the performance is audio described.

Originally a joint initiative of the Royal Society for the Blind, the Adelaide Festival Centre Trust, and State Theatre Company South Australia, the Audio Description Service is now delivered by Access2Arts. This valuable, free service has opened up the world of live theatre for many patrons who would otherwise miss out

Patrons can book through BASS by requesting an "Audio Description Headset". Tickets can be booked on (08) 8205 2220. 

For more information on audio description and to request pre-show audio on CD, please contact Access2Arts by email audio.describer@access2arts.org.au or telephone 0498 707 563 (Voice/text).

 

Overture Program

Adelaide Festival Centre’s Overture Program commenced in August 1989 as an audience development initiative. The program promotes access to those members of the community who, for social and economic reasons, are otherwise unable or unwilling to attend. To qualify for the program, participants must be members of a registered not-for-profit organisations with an objective for the achievement of social justice for a disadvantaged group within society.

Overture Program application

 

Discounts and Concessions: Companion Card

Many presenters at Adelaide Festival Centre are Companion Card Affiliates. Please check with the BASS operator when making your booking.

 

Adelaide Festival Centre - Cashless Venue

Adelaide Festival Centre’s Box Office and food and beverage outlets became cashless on 1 October 2018. The majority of our patrons use debit or credit cards and we are pleased to offer a more efficient service, improving transaction speed and staff safety. We know some patrons will not be able to pay with card and we will always have cash facilities available for exceptional circumstances.

 

Adelaide Festival Centre - Plastic Straw Policy

Adelaide Festival Centre's standard straws are a hard paper. Plastic straws are available for patrons who request them. If you require a plastic straw with your beverage, please request one from your food and beverage attendant.

 

Further Information

Further information about Access facilities and to book Access services, please email or write in your booking request to BASS, GPO Box 1269, Adelaide 5001 or feedback@bass.net.au

If you have access requirements and you would like to make a booking for a Thebarton show, please contact the Thebarton Theatre on (08) 8443 5255 or admin@thethebartontheatre.com.au